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Just how to Contact DJI Customer Support and how to proceed in case your DJI Drone Gets Damaged

Just how to Contact DJI Customer Support and how to proceed in case your DJI Drone Gets Damaged

BY Isabella Lee

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DJI Customer Support makes it easy for DJI drone owners to get hold of them about any issues. Quick response times and effective solutions make dealing with DJI support among the numerous advantages of having DJI services and free island chat room products.

In this article, we’ll review the different ways to contact DJI support and how to proceed should your DJI drone gets damaged. Here are links every single area

Just how to Contact DJI Customer Care

DJI Customer Support has managed to make it incredibly easy for DJI customers in need of support to attain them by providing interaction and contact through multiple channels.

Whether you’d like to share the important points of your issue with someone directly over the phone or you like the ease of an on-line real time chat, DJI support provides several choices to obtain in touch including

In the next sections, we’ll provide step-by-step instructions on how to contact DJI help through each of these channels.

Livechat how exactly to chat live online with DJI support

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You’ll consult with DJI customer care staff of a product that is specific the livechat regarding the official DJI internet site after these actions.

1. Pick the product for which you require support.

2. You’ll be taken to a support that is product-specific with responses to FAQ’s and instructional videos for typical issues. Below the video lessons, close to the base associated with page, you’ll see additional choices for contacting DJI. Click ‘Online Support.’

3. You’ll be prompted to select a category for your problem and once again shown answers to FAQs. To check out the livechat, click ‘Still want assist? Contact On The Web Support.’

4. Enter your email and name address. Then click on ‘Chat’ to be linked to DJI Customer Support staff.

5. It’s simple to discuss DJI Support staff to your issue.

An method that is alternate accessing the livechat would be to click on the Headphone symbol in DJI shop. You’ll find it into the base corner that is right of display.

Don’t have a pc or laptop with you appropriate now? You can still reach support through the DJI GO 4 app if it’s an urgent case.

Email How to Email DJI Customer Support

You’ll reach DJI support via e-mail, and so they shall frequently get back to you within twenty four hours.

The DJI support group will generally answer requests for unlocking NFZ within 8 hours. If you’re in an crisis, you’ll be able to submit a self-unlock request in the formal DJI Flysafe website for the faster reaction within 30 minutes.

DJI support solution times differ by location

Phone How to Call DJI Customer Support

Below there are cell phone numbers and hours that are available each nation where DJI Customer Support is available by phone.

Twitter and faceb k How to Contact DJI Customer Support on Social Media

You are able to deliver a note to DJI Customer help through Twitter Messenger @DJISupport when your drone is from the customer show (Mavic, Spark, and Phantom show drones).

DJI support will react to your request within a few minutes during operating hours.

It is possible to contact DJI Customer help on Twitter. Forward a private message (PM) to DJI Customer Support on Twitter @DJISupport.

YouTube How Exactly to Contact DJI Support on YouTube

On the DJI help YouTube channel, you’ll find useful DJI official tutorials of every DJI item. You may also straight contact the DJI Twitter team with this page.

Forum Resolving DJI Support Issues regarding the DJI Forum

A final approach to resolving your DJI help issues is to see just what other pilots are speaing frankly about regarding the DJI Forum. On the forum, you may discover that another pilot has recently experienced your issue and discovered an answer.

What direction to go in case your DJI Drone Gets Damaged publishing a fix Request

Therefore, your drone ended up being damaged in a accident just what should you do? Well first, take up your homework and report the incident towards the FAA (because needed by the Part 107 rules if the accident led to serious problems for anyone, any loss of consciousness, or harm to any home of $500 USD or higher).

Then, you’ll likely wish to take the step that is next of your drone repaired.

Working with customer service available and consumer drone market could be a pain, as it’s not necessarily easy to tell who’s liable for the harm. Many factors would be to blame operator mistake, alert disturbance, or a maker problem for instance.

In case the DJI drone gets damaged, DJI will conduct a damage actually assessment and share with you every thing about their data analysis. This can help you and DJI determine the exact reason for the accident and whether you’re eligible for a free fix or replacement.

There are some approaches to request a fix for your damaged DJI drone. You can (1) search for a DJI Authorized Service Center towards you, (2) contact DJI Customer help on line to assist you start a case, or (3) submit an on-line fix request by yourself.

Here’s how you submit an online fix request.

1. L k at the DJI Repair Services internet web page. Click ‘Online Repair Request’ and fill in the online form accordingly.

2. Whenever filling out the form, ensure you fill in the Serial quantity properly. You can check the tips if you need help finding your serial number. This page will show you how to locate the actual number that is serial of drone.

3. Next in the type, you’ll be asked to submit a quick description of what’s going on along with your drone. The DJI Support staff resolve your issue faster by providing details, you’ll help.

4. Then you’ll be asked to upload your evidence of purchase. This permits DJI Support to see if the return is fitted by you policy or even to see if the drone is still under guarantee. DJI will request repair or replacement solution free of charge if the issue falls under their Limited Warranty. For more extensive protection to protect you against problems such as for example water damage, consider purchasing a DJI Care solution plan.

5. When your drone remains under warranty and also the damaged had not been the pilot’s fault, you might make application for a information analysis. (Note you’ll only apply for information analysis when your drone is still under warranty).

To utilize for an information analysis, you’ll need to sync your flight record.

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